Shipping Policy

At NeuroScan AI Solutions Oy, we aim to provide our customers with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through irispicture.art.

1. General Information

- Orders are delivered to the address specified by the customer at the time of purchase. - Only laminated products (Alu Dibond or Acrylic) are eligible for home delivery. Paper photo prints and digital formats are either available for pickup or sent via email. - Countries eligible for home delivery include EU countries, Northern Europe, the United Kingdom, Switzerland, the United States, Canada, Japan, South Korea, and other selected regions.

2. Delivery Times

- Delivery within European countries typically takes 15 business days. - Delivery times for countries outside Europe or US may vary and are subject to customs processing and distance.

3. Shipping Costs

- Shipping costs are not included in the product price and are added to the order total. - These costs will be clearly stated before the customer completes the purchase.

4. Shipping Process

- Once the order is confirmed, customers will receive an email with order details and tracking information. - Customers can use the provided tracking number to monitor the status of their shipment.

5. Delivery Issues

- Customers are advised to inspect the condition of their products upon delivery. - If the product is damaged or missing, the customer must contact customer support within 3 business days. - Customers must provide photos of the damaged product and a copy of the order receipt for claim processing.

6. Customs and Duties

- For deliveries outside the European Union, any customs fees, duties, or taxes are the responsibility of the customer. - As of July 1, 2021, all purchases shipped outside the EU are subject to taxation.

7. Unclaimed Orders

- If the customer is not available at the time of delivery, the courier may leave the order at a pickup location. - Unclaimed orders at the pickup location will be returned to the lab. In such cases, the customer can request a reshipment, but refunds for delivery charges will not be issued.

8. Customer Responsibility

- It is the customer’s responsibility to inspect the product upon delivery and report any visible issues immediately. - NeuroScan AI Solutions Oy is not liable for damages caused after delivery due to improper handling or maintenance.

Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us: - Email: info@irispicture.us

Effective Date: 01.11.2024